Customer Service

Shipping Policy

Contiguous Unites States Shipping

  • Place your order on
  • Allow 24-48 hours processing time
  • Your order ships via United Parcel Service (UPS), Federal Express (FEDEX) or United States Post Office (USPS)
  • Your order arrives!

Flat Rate
5-9 business days

3 Day
3 business days

2 Day
2 business days

Next Day
1 business day

All orders ship from Cincinnati, Ohio, USA, within two (2) business days of receipt of your order.  All orders over $100 will be insured by the shipping carrier for the value of the merchandise purchased, which is included in your shipping fee.   In addition, upon delivery of your products, a signature may be required by the shipping carrier to ensure against fraud and abuse and, as a result, may require that you or your representative (who is at least 18 years old, or 21 years as applicable by state and local law) to be at home or at your delivery address to receive and to inspect your order. 

Return & Refund Policy merchandise is not returnable by its nature as “objects of art” and “functional art” and are sold “as is” with no warranties expressed nor implied.  There are no returns, exchanges or refunds for any order placed online unless the item received by the customer is damaged during shipping.  The customer must notify at within 24 hours of receiving the damaged product to start a return and insurance claim process.  Receipt of the product will be based on the shipping carrier’s tracking number, including the time and date of delivery to you.  Products purchased online cannot be returned to our store front location. Should a customer return an item without notifying us first, we will refuse the package upon its delivery.

To return a product damaged during shipping, please follow these instructions carefully:

  • Take photos of the damaged box and damaged product (please make your photos as detailed as possible);
  • Email us your name, photos, description of the damage and your order number that is associated with the product that you wish to return at;
  • We will respond to you within one business day letting you know if your request for return has been approved or declined;
  • If your request for return has been approved, we will issue a prepaid return shipping label for you to include on the outside your returned package;
  • Please repackage the item, including all original parts and packing material, etc.  Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund.  
  • Items MUST not have been used;
  • Include a copy of the original invoice and shipping label in the package;
  • If you do not return the shipping damaged merchandise item back to us within fifteen (15) days of receipt of the prepaid return shipping label, we will not accept your return;
  • We will contact you to confirm receipt once we receive your returned product;
  • Should you have any questions during the return process, please email us at

Privacy Policy

Thank you for visiting the P&N Loshin, Inc., doing business as (""), Internet web site located at the URL ("Site"). This Privacy Policy describes our policies for's collection, use and disclosure of personally identifiable information about users of our Site and users of the services on this Site.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, may need to update this Privacy Policy from time to time. If so, will post our updated Privacy Policy on our Site located at along with notice that the Privacy Policy has been changed so you are always aware of what personally identifiable information we may collect and how we may use this information. may also send registered users of the Site e-mail notifications notifying such users of any material changes to the Privacy Policy. encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site and/or continued provision of personally identifiable information to us will be subject to the terms of the then-current Privacy Policy.

View our complete Privacy Policy here.

Terms of Use sells only the finest artistic art glass objects available today.  By placing an order through the Site, you agree that you are acquiring our products for their artistic design and purpose.  However, should the products be used as a functional pipe or used with legitimate tobaccos and smoking herbs, then you agree that such products are being used for the consumer’s pipe and tobacco pleasure.  You agree that it is your responsibility to determine that your purchase and use of the products sold on this Site complies with all applicable laws or regulations. 

Sales to minors are strictly prohibited. does not sell products to persons under the age of 21, as applicable by state and local law.  By placing an order, you affirm that you at least 21 years of age, as applicable by state and local law. Products purchased through the Site shall be shipped to addresses within the United States of America only and shall require a signature of a person at least 21 years of age upon delivery, as applicable by state and local law. may not ship to certain locations within the United States of America listed here [INSERT LINK]. 

Due to the artistic and fragile nature of our art glass the purchaser is encouraged to display same for its artistic pleasure.  Should the art objects be used as functional smoking pipes, is not liable for breakage or other damage.  In the event the art object is used for the ingestion of tobacco or legitimate smoking herbs, careful cleaning and maintenance is encouraged. 


View our complete completeTerms of Use here.